Frequently Asked Questions
The Questions We're Asked Most Often
Reservations and Payments
Is a deposit required?
Yes, to confirm your reservation, we require a 30% deposit.
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Check-in and Check-out
What time can I check in?
From 3:00 p.m. to 9:30 p.m.
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Is early check-in available?
Yes, if the room is already available. We recommend that you let us know so we can make arrangements and prepare the room before the others.
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Is it possible to check in after 9:30 p.m.?
Yes, we’ll send you the instructions for self-check-in.
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By what time do I have to check out?
Check-out is by 11:00 a.m.
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Can I leave my luggage after check-out?
Yes, we offer free luggage storage.
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Is it possible to take a shower after check-out?
Yes, we have showers available for guests even after they’ve checked out of their rooms.
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Services
Is Wi-Fi free?
Yes, it’s available for free throughout the facility.
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Do you have parking?
Yes, we have free outdoor parking and a covered garage.
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Are pets allowed?
Yes, but only in certain rooms and after you have read and accepted the rules. You must indicate this at the time of booking.
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Do some of the rooms have an open bathroom?
Yes, some rooms have an open-concept bathroom. You can request this type of room when you make your reservation. If you do not want this, it is important to let us know.
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Is there a bus stop near the hotel?
Yes, the bus stop is right next to the hotel.
The service operates daily from 8:00 a.m. to 8:00 p.m., with buses running every 20 minutes.
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Is the lounge bar open?
Yes, the lounge bar is open until 9:30 p.m.
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Food Service
Do you have a restaurant on the premises?
No, we don’t have a restaurant on site, but we can recommend and make reservations at some excellent restaurants nearby.
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Do you have options for people with celiac disease or vegetarians?
Yes, we recommend that you mention this when you make your reservation.
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